/ Support

CONTACT FORM

Important Notes
Contact Form
Confirmation Screen
Sent

Before submitting your question, please note the following:

Attention

  • Please submit one ticket for each question you have. If you have multiple questions, please submit your tickets separately.
  • Please refrain from submitting the same question repeatedly as it may cause delays within our customer support process.
  • Please use the "Feedback/suggestion" category to send us your feedback about existing gameplay and suggestions for improvement.
    However, please note that to avoid any potential legal issues, we are not in a position to accept ideas or suggestions for new games or game design. We appreciate your understanding on this matter.
  • Please note, we may not be able to investigate your issue if you have not agreed to ""Data processing for analytical purposes"" in-game.
  • Sharing images and/or videos may help us investigate your issue more quickly.
    Please let us know in the description box if you wish to share these, and we will provide further details.
    *Please note, we are unable to accept files via third-party uploading platforms for security reasons.
  • Normal game operations are not guaranteed when/if game software, hardware, or additional content is not licensed for use in the same country/region, nor when data is shared with other software that is licensed for use in a different country/region. Please ensure that all game software, hardware, and any additional content is registered and match with the country/region you reside in.
  • We are unable to accept, respond to, or pass on any proposals or business pitches from corporations or companies through this Contact Form.

Regarding customer support for Monster Hunter Wilds

  • The sole purpose of this Contact Form is for technical troubleshooting for Monster Hunter Wilds. For any inquiries other than Monster Hunter Wilds, please submit a ticket via the appropriate contact method/channel.
  • All inquiries including feedback and issue reports will be reviewed, and investigated further if necessary.

    While we appreciate all players who write in, we may not be able to respond to all inquiries outside of those in need of direct support and technical troubleshooting for Monster Hunter Wilds.
  • We are unable to provide responses to questions about game strategies or tips.
  • Our response time to your inquiry will vary during periods of high-ticket volume and we will not be able to provide time estimates for our response. We ask and thank you for your patience in advance.
  • Please check that you have enabled emails from the capcom.com domain to enter your inbox.

Handling of Personal Information

  • All information submitted on the Monster Hunter Wilds Contact Form will be handled and processed by Capcom Co., Ltd.
  • Please note, to ensure your inquiry is handled appropriately and swiftly, information submitted on the Contact Form, including personal data, may be transferred to other Capcom Group Companies, including those that are located outside of your country or region of residence. Therefore, you may receive a direct response from one of these Capcom Group Companies.
  • Capcom Group Companies will handle and process information, including your personal data, for the sole purpose of responding to your inquiry.
  • For more details on our handling of personal information, privacy policy, and the definitions of Capcom Group Companies, please refer to the websites below. (Only available in English and Japanese)
    - English: https://www.capcom-games.com/en/legal/privacy-policy/
    - Japanese: https://www.capcom-games.com/ja-jp/legal/privacy-policy/